Idea Learning Group
CASE STUDY #3

Northwest Community Credit

CLIENT:
Northwest Community
Credit Union
NEEDS ASSESSMENT:
Onboarding Program
MEMORABLE QUOTE:
"They delivered a custom solution that felt like it was a piece of us. I would recommend Idea Learning Group 110%."

Northwest Community Credit Union was founded in 1949 and remains a member-owned, not-for-profit organization with branches throughout Oregon. Nearly everyone who lives or works in the state is eligible for membership and can benefit from a full range of financial products and services.

When Northwest Community Credit Union needed to roll out an onboarding program, they turned to Idea Learning Group to deliver a solution with “wow” factor that would set them apart in the industry. The program needed to provide new employees with a powerful and effective experience that set new hires up for success and provided a solid platform that would carry them forward in their Northwest Community Credit Union career.

Idea Learning Group quickly integrated with the Northwest Community team to design a 90-day onboarding solution that would provide a comprehensive onboarding guide, roadmaps, checklists, and a variety of onboarding forms. The onboarding solution didn’t start at Day One, but started the moment an offer of employment was extended. The solution developed took a holistic view of new hire needs and provided guidance on handling cultural integration, norms/customs, HR orientation, processes, systems, safety, and connection to the organization and their leadership team.

The program manager indicated that the onboarding solution has provided them the edge they were looking for to set themselves apart from other employers. New hires have commented, “We have never felt this important before.” When asked about the experience of working with Idea Learning Group, the program manager commented, “Their amazing services and products can make your organization look like a million bucks. They are receptive, quick to respond to email and phone, and made us feel like we were their number one client. They delivered a custom solution that felt like it was a piece of us. I would recommend Idea Learning Group 110%.”

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Portland, OR 97210